VoIP PBX Usage Scenarios


Remote Worker Scenario

Our PBX solutions allow for more efficient Remote Worker (Telecommuting) arrangements. These environments benefit from higher degrees of transparency; employees at the main office would be more likely to maintain open communication with the remote worker if they could reach them in the way to which they are accustomed, by dialing an extension. With the convenience factor, and the removal of the cost concern, ideas can be freely exchanged and problems dealt with in a more natural manner than relying solely on email.

Travelling Abroad Scenario

If you travel often for business, or for vacation but need to remain “available”, this scenario may be especially relevant. With the widespread availability of WiFi networks (at hotels, airports, restaurants, etc.), a world of communication options have opened. This can provides a number of benefits, including the reduction of mobile roaming costs and enhanced connectivity while abroad.

With a properly configured laptop computer or even a smartphone, you would be able to connect, over a WiFi wireless network, to your main office. This would allow you to dial office extensions as usual, as well as allow you to receive calls from the main office; employees would be able to dial your extension and reach you, even though you may be halfway across the World.

Perhaps an even larger cost savings can be achieved by allowing you to make LOCAL home country calls at the LOCAL price. This is possible because while connected to the PBX via the internet, you have access to all PBX features, including calling out. As such, the PBX and the physical phone lines at your office will handling the actual call connection, and patching you in, transparently and inexpensively. As such, suppliers and the like need never know that you are out of the country, because your office caller ID information will be sent.

Software Phones

One of the major costs of implementing a VoIP PBX system comes with the purchasing of new desk phones. However, we can mitigate this expenditure by leveraging your investment in computers (desktops, laptops, netbooks, etc) at your offices. These computers can be turned into phones with the installation of a program in combination with inexpensive headsets. This give users full access to the PBX and all of its functionality.

Branch Office Linking

With a VoIP PBX, all of your branch offices can be linked together, using your broadband connectivity for routing all intra-organisation voice traffic.

This removes the cost consideration for voice communication between branch offices which are geographically distant from each other. Existing broadband connections can be utilised to accomplish this. Then enables any desk at any branch office to call any phone within the organisation by simply dialing its extension. The centralizing your telecoms management is another benefit of this type of setup.

Least Cost Routing (TSTT, Flow, bMobile, Digicel, MagicJack, etc)

Least Cost Routing (LCR) is a PBX feature which directs outside calls to be made on the routes/lines which would be the least expensive. For example, if you dialed the phone number of a supplier in the Unites States, the PBX will place that call over Magic Jack line without user intervention.

Least Cost Routing also enhances the utility of Closer User Group (CUG) programs from mobile providers such as bMobile and Digicel. By integrating one or more CUG enabled numbers/lines with the PBX, LCR rules can direct outgoing calls to a particular mobile network based on the phone number dialed. For example, a number of the form 3XX-XXXX would be routed over a Digicel line, automatically and again without user intervention.

Managing Employee Phone Usage

Employee abuse of corporate phone lines is a very common problem. Such a problem can be managed with the use of detailed, flexible Call Detail Reports. The reports can be generated based on extension number, outgoing number, date etc.

Passwords can be placed on selected outbound trunks, limiting access only to employees that require the ability to call out.

Call Recording and Monitoring

Depending on the nature of your business, the ability to record calls may prove to be beneficial. Call recording can be implemented in a number of ways.

Recording can be configured per extension or for all extensions. Additionally, calls can be recorded on-demand DURING a phone call by simply entering the appropriate two character feature code (usually *1).

Call Barging is also supported, allowing you to listen in or join in to an ongoing phone call between two other parties.

Call Recording/Monitoring/Barging brings some ethical issues to the table. Please ensure that use of these features meets your corporate and governmental rules. It is also advisable to inform users of the PBX if and when these features are being utilized.

Digital Receptionist

The Digital Receptionist feature of our PBX solutions allow you to have calls answered by the phone system and routed to the appropriate departments. This can serve to increase the efficiency and reduce the workload of the Human Receptionist. It also allows for an answering service during times when your offices are closed

Voicemail

Voicemail capability is always a standard feature with the PBX solutions that we offer. Apart from the expected voicemail functionality, the PBX can be configured to email the user notifications of voicemail arrival. In addition, copies of the voicemail message can be attached to the email, allowing for voicemail recovery wherever internet access is available.