On-Site and Managed Services

Your business deserves around the clock support for your IT infrastructure. W5H Solutions Ltd. provides that with prompt and affordable On-Site services. We will diagnose and repair any problems that you may be having, be they hardware or software related.

We offer a wide range of services, including:

  • On-site technical support, troubleshooting and repairs
  • Off-site technical support via remote desktop technologies
  • Data recovery in case of accidental deletion of hard drive failure
  • Network setup and maintenance (wired and wireless)
  • Implementation of Windows based servers and domains
  • Implementation of Linux/UNIX solutions
  • Security – Virus prevention and recovery; Internet Firewall configuration
  • Corporate email set up and provisioning
  • Setting up Corporate Intranets to facilitate document sharing and collaboration
  • Providing access to secure teleworking facilities with VPNs
  • Implementation of Customer Relationship Management (CRM) platforms

Getting To Know You

In order for us to make a meaningful assessment of how we may assist you with your Information Technology needs, we would like to make a site visit to your premises. In this way, we will be able to see first-hand what technology infrastructure is already in place and get a feel for your work-flow and established business procedures. We will then be able to put forward some recommendations in a comprehensive proposal. Naturally, this will be free of charge and will have no obligation attached.

Managed Services – Monthly Preventative Maintenance

We will perform onsite or remote preventative maintenance of all your servers to ensure proper performance and reduce the likelihood of downtime and failure. Typical preventative maintenance includes:

  • Check and review backups for completion and content.
  • Perform a test restore and/or virtual sever mount to make sure the backup data is recoverable.
  • Check anti-virus software to make sure the latest version of the software and definitions are up to date.
  • Check anti-virus logs for virus or malware activity.
  • Review server event logs and correct any problems.
  • Review updates and patches and schedule critical system updates.
  • Review disk space usage and delete temporary and unnecessary files.
  • Check health of hard disks and run defragmentation.
  • Review server scheduled tasks for completion.
  • Review firewall and intrusion detection logs. Update firewalls and routers to latest firmware versions.

Get Started

To get started, contact us by giving us a call at 688-4W5H (4954). For more contact options, visit our Contact Us page.